Terms of Service

Acceptance of Terms

Welcome to Lumineo. These Terms of Service ("Terms") govern your access to and use of the Lumineo platform, website at lumineo.ai, and all related services (collectively, the "Services") provided by Domain-U, LLC ("Lumineo," "we," "us," or "our").

By creating an account, accessing, or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use our Services.

Description of Service

Lumineo is an AI-powered learning management and training platform that provides organizations with tools for creating, managing, and delivering digital training programs. Our Services include, but are not limited to:

• A cloud-based learning management system (LMS) for hosting and delivering training content
• AI-powered content creation tools for generating and editing training materials
• Personalized learning path recommendations and adaptive learning features
• Analytics and reporting dashboards for tracking learner progress and training effectiveness
• Email marketing automation tools for learner engagement
• API integrations with third-party business tools and platforms
• Strategic consulting and professional content production services (available under certain plans)

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will make reasonable efforts to notify you of material changes to the Services that may affect your use.

User Accounts

To access certain features of the Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration and keep your account information up to date
• Maintain the security and confidentiality of your login credentials and not share your account with any other person
• Notify us immediately of any unauthorized access to or use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or have been inactive for an extended period. Organization administrators are responsible for managing user accounts within their organization and ensuring their users comply with these Terms.

Intellectual Property

Our Intellectual Property: The Services, including all software, design, text, graphics, logos, icons, images, audio, video, and the selection and arrangement thereof, are the exclusive property of Domain-U, LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. The Lumineo name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Domain-U, LLC.

Your Content: You retain all ownership rights to the content you upload, create, or submit through the Services ("Your Content"). By uploading or submitting Your Content, you grant Lumineo a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display Your Content solely as necessary to provide the Services to you. This license terminates when you delete Your Content or when your account is terminated.

AI-Generated Content: Content generated using our AI-powered tools is provided for your use in connection with the Services. You are responsible for reviewing, editing, and ensuring the accuracy of any AI-generated content before publishing or distributing it to your learners.

Payment Terms

Certain features of the Services require a paid subscription. By subscribing to a paid plan, you agree to the following:

• Fees: You agree to pay all fees associated with your selected plan as described on our pricing page or in your service agreement. All fees are quoted in U.S. dollars unless otherwise stated.
• Billing: Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select. Your subscription will automatically renew at the end of each billing period unless you cancel prior to the renewal date.
• Payment Method: You must provide a valid payment method and authorize us to charge your payment method for all fees incurred. You are responsible for keeping your payment information current.
• Price Changes: We may change our pricing from time to time. Any price changes will be communicated to you at least 30 days in advance and will take effect at the start of your next billing period.
• Refunds: Fees are generally non-refundable except as required by law or as expressly stated in your service agreement. If you cancel your subscription, you will retain access to the Services through the end of your current billing period.
• Taxes: All fees are exclusive of applicable taxes. You are responsible for paying any taxes that may apply to your use of the Services.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMINEO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of (or inability to access or use) the Services
• Any conduct or content of any third party on the Services
• Any content obtained from the Services, including AI-generated content
• Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Termination

You may terminate your account at any time by contacting us at support@lumineo.ai or through your account settings. Upon termination:

• Your right to access and use the Services will cease immediately (or at the end of your current billing period for paid plans)
• We will make your data available for export for a period of 30 days following termination, after which it may be permanently deleted
• Any provisions of these Terms that by their nature should survive termination shall continue in full force and effect

We may suspend or terminate your account or access to the Services at any time, with or without cause, and with or without notice, including if we reasonably believe that you have violated these Terms. In cases of termination for cause, we are not obligated to provide a refund of any prepaid fees.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Travis County, Texas, and you hereby consent to the personal jurisdiction and venue of such courts.

Any dispute arising from or relating to these Terms or the Services that cannot be resolved through good-faith negotiation shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Austin, Texas. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property, or unauthorized access to the Services.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on our website with a revised "Last updated" date and, where appropriate, by sending you an email notification or displaying a notice within the Services.

Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must discontinue use of the Services and terminate your account.

We encourage you to review these Terms periodically to stay informed of any updates. Material changes will not apply retroactively and will become effective no sooner than 30 days after they are posted.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Lumineo (Domain-U, LLC)
5900 Balcones Drive STE 100, Austin, TX 78731, USA
Email: support@lumineo.ai