Introduction
Lumineo, a product of Domain-U, LLC ("Lumineo," "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at lumineo.ai, use our AI-powered training platform, or interact with our services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.
Information You Provide:
- Account registration information, including your name, email address, company name, job title, and password
- Profile information such as your photo, department, and role within your organization
- Content you create, upload, or interact with on the platform, including training materials, course completions, quiz responses, and certificates
- Communications you send to us, including support requests, feedback, and survey responses
- Payment and billing information, such as your billing address and payment method details (processed securely through our third-party payment processor)
Information Collected Automatically:
- Device and browser information, including IP address, browser type, operating system, and device identifiers
- Usage data such as pages visited, features used, courses accessed, time spent on the platform, and learning progress
- Log data including access times, referring URLs, and error logs
- Information collected through cookies, pixel tags, and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, maintain, and improve our Services, including personalized learning recommendations and AI-powered content features
- To process transactions and manage your account, including subscription management and billing
- To send administrative communications, such as account confirmations, technical notices, updates, and security alerts
- To respond to your comments, questions, and support requests
- To generate analytics and reports for your organization regarding training progress, completion rates, and learning outcomes
- To develop and improve our AI models and algorithms that power personalized learning experiences (using aggregated, de-identified data)
- To detect, prevent, and address technical issues, fraud, and security concerns
- To comply with legal obligations and enforce our terms of service
Data Sharing
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With Your Organization: If you access Lumineo through an enterprise account, your organization's administrators may have access to your usage data, course progress, and completion records as part of their training management activities.
- Service Providers: We share information with trusted third-party service providers who assist us in operating our platform, processing payments, sending communications, and performing analytics. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encryption of sensitive data at rest using AES-256 encryption
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols to limit access to personal information to authorized personnel
- Cloud infrastructure hosted in SOC 2 compliant data centers
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
- Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us at support@lumineo.ai. We will respond to your request within 30 days.
Cookies
We use cookies and similar tracking technologies to collect information about your browsing activity on our Services. Cookies are small data files stored on your device that help us improve your experience, understand usage patterns, and deliver personalized content.
We use the following types of cookies:
- Essential Cookies: Required for the operation of our Services, including authentication, security, and session management.
- Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our Services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a new "Last updated" date, and where appropriate, we will notify you via email or through a notice on our platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Lumineo (Domain-U, LLC)
5900 Balcones Drive STE 100, Austin, TX 78731, USA
Email: support@lumineo.ai