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WoundRounds, a rapidly growing healthcare application company, faced increasing challenges in training new customers. Lumineo's full-service, scalable video training solution eliminated bottlenecks and transformed their onboarding process.
Organizing personalized in-person and video call sessions for each new customer was costly and required additional full-time staff.
Scheduling training sessions across different time zones was inefficient and created constant coordination overhead.
Demand for their product outpaced their ability to train new users promptly, creating onboarding bottlenecks that hindered growth.
Lumineo designed and produced custom, multi-lingual video micro-trainings tailored to WoundRounds' application. Step-by-step practical guides show users how to use the platform in care facilities.
WoundRounds' training process shifted to Lumineo's intuitive LMS, which tracks user progress and performance, offering detailed reports on training completion and retention.
With Lumineo's LMS, WoundRounds no longer relies on live trainings. Clients access training materials on demand, with integrated data and workflows, significantly reducing time to onboard new customers.
Lumineo's video-based approach replaced inefficient in-person sessions and ineffective written procedures. Interactive video content is easier to consume, more engaging, and delivers better knowledge retention.
Eliminating the need for in-person and video call trainings significantly lowered training costs and reduced dependency on additional FTEs.
WoundRounds can now onboard multiple customers simultaneously, without the constraints of scheduling live sessions.
Every customer receives the same high-quality training experience, ensuring consistent knowledge transfer across all users.
Customers can access training materials anytime, which is particularly helpful in the healthcare industry where time is often limited.
With proper training, WoundRounds' clients use the application more effectively, leading to improved outcomes in patient care.
Structured training highlights additional features and capabilities, naturally creating upsell opportunities and driving revenue growth.
Schedule a demo and see how Lumineo can transform your customer training.